Contact us

Welcome

Welcome to my Rustic Goth Zibbet Shop!

♥The information provided below should answer most,
if not all, of the questions that you may have
regarding shop policy, shipping methods, payment
options.....and what to do if you didn't receive
quite what you expected.

Shipping details

♥Your order will be shipped within 5-10 business
days after receipt of payment (business days do
not include week-ends or holidays).

I ship once a week.
I do my printing so that prints can ship within
5-7 business days of receipt of payment.
Paintings ship within 7 business days and made to
order items within 10 business days...(EXCEPTION -
Custom paintings.)

I will ship US orders and Priority International
orders to your PayPal address, using the PayPal
'click and ship'... unless otherwise requested.

**Please note that USPS Rates have gone up, so I
have had to raise my shipping rates accordingly.

I can no longer offer International First Class
shipping during the Christmas Holidays, as it has
been my experience that these packages frequently
"get lost" enroute, so shipping charges for International
packages are all International Priority rates.
►Note to International Buyers--USPS Rates have gone up..again. The increased postage rates are reflected in my shipping charges, however....if you would rather I ship via First Class to your location, which is considerably cheaper, please contact me before purchase and I will calculate what the cost would be and get back to you.

♥Standard sized Prints (and small paintings on canvas
sheets or watercolor paper) are securely packaged in
a cello sleeve inside a stay flat mailer, so they do
not bend during shipping.
Original paintings that do not fit inside a cello
sleeve and stay flat are wrapped between recycled
cardboard for added protection.
Large Limited Edition prints are rolled and shipped
in a USPS Priority Mailing Tube.

Original paintings are shipped USPS Priority Mail.

♥Original stretched canvas paintings are wrapped in
protective bubble wrap, packaged with padding in a
cardboard box and shipped USPS Priority Mail.
I now insure all original paintings that are shipped
to US addresses.

♥For insured packages that arrive damaged, please
retain all packaging as proof for your carrier, in
order for an insurance claim to be filed. This will
be necessary in order to get a refund for damaged
paintings.

♥I do my very best to insure that each piece arrives
in excellent condition...so please let me know if it
does not, so that I can correct the problem, before
leaving negative feedback. I cannot fix a problem that
I do not know about.

Refunds, returns & exchanges

♥Problem with your purchase?
Please email me right away, before leaving/receiving feedback, to let me know what it is. I do want you to be happy with your purchase and I can't help make it right, if I don't know about it.

♥**Please note that certain colors and brightness levels vary on different monitors. The colors in my original pieces have been carefully adjusted on my computer, to reflect the colors of the original pieces.
My images are printed exactly as they appear on my computer, as that is the only gauge I have to follow.

Additional information

I have recently had to go back to work, so new creations will not be posted as frequently and I will only be able to print, pack and ship on my days off...bringing the turn around time to 5-7 business days for most items.

FAQs:

Q: Do you ever trade your pieces for other items? A: As much as I would love to have wonderful things from other talented artisans, I can't do trades at this time. Since this is how I make my living, I pretty much need every cent I make to keep myself going.
Q: Can I pick up my purchase? A: Not at this time...sorry.
Q: Do you offer price discounts for multiple purchases? A: I offer shipping discounts for multiple purchases, when purchased at the same time.
Q: Do you consign your items? A: For the same reason that I am unable to trade items, I am also unable to consign them.

Q. How do you suggest I frame my print?
A.The best way I have found to frame my prints is
to use frames (with corresponding mat boards)
in the following sizes...
4" x 6" prints....5" x 7" frame and mat
5" x 7" prints....8" x 10" frame and mat
8" x 10" prints...11" x 14" frame and mat
11" x 14" prints..16" x 20" frame and mat
12" x 16" prints..16" x 20" frame and mat
13" x 19" prints..18" x 24" frame and mat

Q: Will you paint something on request?
A: I will do some custom paintings.
Please convo me your request and I will let you know
if I am able to do the custom piece you are request
ing.

All custom orders take 14-21 days, from the date
payment is received, to complete the painting.
When a custom piece is 'commissioned' I will list it
as a "custom painting for(your name)" item.
When payment has been made, I will order the canvas
and upon arrival of the canvas, I will begin your
painting.
When the painting is finished, I will notify you as
soon as it is shipped with a tracking number.
All custom orders are shipped USPS Priority Insured
Mail or UPS Insured.

♥*** Inside the studio ***

All of my prints are printed, as they are ordered,
on premium matte archival paper using rich Dye-based
Inks. Each print is then signed and dated, by me.

Original paintings....I do these on so many different
surfaces...it's just best to read the description
for the info on these.

F.Y.I.----I update my blog several times each week...
usually. To find out anything new I may be working on
...to preview selected works..and other information
about me...this is the best place to visit.

https://www.facebook.com/RusticGoth

♥All of my art, original and print,
© Charlene Murray Zatloukal/ Rustic Goth.
Please do not copy or reproduce my art in any form,
without my permission.

♥ Please note that I am a full-time artist trying to
make a living with my work. I love what I do and it
has taken me many years to be brave enough to try
to make a career with it!

Rustic Goth - Dark, Melancholy, Whimsical Fairytale and Creeper Art

Whimsical Fairytale, Dark, Fantasy, Creeper, Fantasy Forest Tree Art and Steampunk Art.

The prices in my Rustic Goth Zibbet Shop are ALWAYS Sale Prices!! Enjoy and Thank you for stopping by!! I really do appreciate your visit!

Thank you for your visit!